Last updated: October 2025
1. General Terms
By purchasing products or services from Flame Tech LLC (“we,” “us,” or “our”), you agree to the terms and conditions set forth below. These terms apply to all sales, installations, and online transactions made through our website or directly with Flame Tech LLC.
2. Sales Policy
All sales are final unless otherwise approved in writing. Return requests must be made within 7 days of delivery and require written authorization. Approved returns are subject to a 25% restocking fee and must be unused, in original packaging, and returned at the customer’s expense.
Shipping fees are non-refundable. Custom, special-order, or installed items are non-returnable.
3. Product-Only Purchases
Customers who purchase products without installation by Flame Tech LLC assume full responsibility for proper installation, operation, and maintenance.
Flame Tech LLC is not liable for damage, performance issues, or safety hazards caused by improper installation, third-party labor, product alteration, or failure to follow manufacturer specifications.
4. Services and Installations
All installations and services performed by Flame Tech LLC are carried out to industry standards and manufacturer specifications. We are not responsible for delays, unforeseen site conditions, or additional costs arising from pre-existing issues or unsafe conditions at the installation location.
5. Warranty Policy
All manufacturer warranties apply solely under their respective terms. Flame Tech LLC does not provide additional warranties beyond the manufacturer’s coverage and is not responsible for installation-related claims, incidental, or consequential damages.
6. Liability Disclaimer
Flame Tech LLC is not responsible for injuries, property damage, or equipment failure resulting from misuse, unauthorized repairs, product modification, or failure to follow manufacturer or safety instructions. Once products are delivered or accepted, full responsibility for safe use, installation, and maintenance transfers to the customer.
7. Shipping and Delivery
Shipping timelines are estimates only. Flame Tech LLC is not liable for delays caused by carriers, weather, or supply chain issues. Customers must inspect all items upon receipt and report damages within 48 hours for claims to be processed.
8. Payments and Fees
Full payment is due before shipment or upon completion of services unless otherwise agreed in writing. Late or declined payments may incur fees or order cancellation. Flame Tech LLC reserves the right to refuse service for outstanding balances.
9. Governing Law
These Terms & Conditions are governed by the laws of the Commonwealth of Kentucky, without regard to conflict of law principles. Any disputes will be resolved in a court of competent jurisdiction located in Fayette County, Kentucky.
10. Contact
Questions about these Terms or any order can be directed to:
859-354-6226